Séfia

We apologise for this oversight during preparation. If an item is missing from your parcel, we will rectify this immediately. We will check our stock and, if there has been an error in preparation, we will resend the item to you.

What should I do if an item is missing from my order?

Problem with my order

Where is my order?

How can I cancel my order?

Do you deliver to French overseas territories (DROM-TOM)?

What are the delivery times?

Where do you dispatch your products from?

Is delivery free?

Do you deliver internationally?

Can you deliver to a collection point or Amazon Locker?

Can your products be found in pharmacies?

I am in Martinique / Guadeloupe / Reunion Island - how does delivery work?

Tracking and delivery

Why isn't my promo code working?

I haven't received my gift (pouch, accessory...)

My order arrived damaged / broken product

Can I return a product if I'm not satisfied?

How does the 60-day guarantee on Séfia Cottons work?

How do I make a return? What is the procedure?

Returns & Refunds

Why choose turmeric as the main ingredient?

Are your products really natural?

Are your products tested on animals?

Is the appearance of small breakouts (purging effect) normal?

From what age can Séfia products be used?

Tips for use & Products

I want to create content for Séfia (photos, videos, reviews), how do I do this?

I want to work for Séfia, how do I apply?

I want to become a distributor or partner pharmacy, how do I do this?

I want to promote Séfia and earn commissions, how do I do this?

Partnerships & B2B

What should I do if an item is missing from my order?Updated 3 months ago