Problem with my order
Is your order incomplete? Is an item or promotional gift missing? Find out how to report the problem and get a quick solution.
Why isn't my promo code working?
Nothing is more frustrating than a code that does not work when it comes time to pay. Here are some common reasons why this might happen: If everything seems correct and it still does not work, please contact us before confirming your order!
I haven't received my gift (pouch, accessory...)
Was the free bag or advertised benefit missing? Let's check it out! Our offers (such as the end-of-year bag) are often linked to a minimum purchase amount or the application of a specific code.
What should I do if an item is missing from my order?
We apologise for this oversight during preparation. If an item is missing from your parcel, we will rectify this immediately. We will check our stock and, if there has been an error in preparation, we will resend the item to you.
My order arrived damaged / broken product
Unfortunately, this can happen during transport. We are sorry! Here is how we will resolve this issue as quickly as possible. Please report the problem within 48 hours of receipt.