Séfia

Yes. For serums, creams, and other cosmetics, you have 30 days after receipt to return an unopened product in its original packaging. For our Séfia Cotton Pads, you have 60 days, even if the product has been opened.

Can I return a product if I'm not satisfied?

Returns & Refunds

Where is my order?

How can I cancel my order?

Do you ship to French overseas territories (DROM-TOM)?

What are the shipping times?

Where do you ship your products from?

Is shipping free?

Do you ship internationally?

Can you ship to a pick-up point or Amazon Locker?

Can we find your products in pharmacies?

I am in Martinique / Guadeloupe / Reunion Island - how does shipping work?

Tracking and delivery

Why isn't my promo code working?

I didn't receive my gift (pouch, accessory...)

What should I do if an item is missing from my order?

My order arrived damaged / broken product

Problem with my order

How does the 60-day guarantee on Séfia Cottons work?

How do I make a return? What is the procedure?

Why choose turmeric as the main ingredient?

Are your products truly natural?

Are your products tested on animals?

Is the appearance of small breakouts (purging effect) normal?

At what age can you start using Séfia products?

Tips for use & Products

I want to create content for Séfia (photos, videos, reviews), how do I do that?

I want to work for Séfia, how do I apply?

I want to become a distributor or partner pharmacy, how do I do that?

I want to promote Séfia and earn commissions, how do I do that?

Partnerships & B2B

Can I return a product if I'm not satisfied?Updated 3 months ago