Yes. For serums, creams, and other cosmetics, you have 30 days after receipt to return an unopened product in its original packaging. For our Séfia Cotton Pads, you have 60 days, even if the product has been opened.

Can I return a product if I'm not satisfied?

Still unsure? At Séfia, we give you time to see the results on your skin. Our ‘Satisfaction Guaranteed or Your Money Back’ policy is exclusive to our Séfia Cotton Pads (jars and refills).

How does the 60-day guarantee on Séfia Cottons work?

Here is the step-by-step guide to returning a product. For serums, creams, and other cosmetic products, you have 30 days after receipt to request a return.

How do I make a return? What is the procedure?

Séfia

Not satisfied? Find out about our return policy, how to initiate a refund request, and the processing times for your warranty.

Returns and Refunds | Sefia

Returns & Refunds

Where is my order?

How can I cancel my order?

Do you ship to French overseas territories (DROM-TOM)?

What are the shipping times?

Where do you ship your products from?

Is shipping free?

Do you ship internationally?

Can you ship to a pick-up point or Amazon Locker?

Can we find your products in pharmacies?

I am in Martinique / Guadeloupe / Reunion Island - how does shipping work?

Tracking and delivery

Why isn't my promo code working?

I didn't receive my gift (pouch, accessory...)

What should I do if an item is missing from my order?

My order arrived damaged / broken product

Problem with my order

Why choose turmeric as the main ingredient?

Are your products truly natural?

Are your products tested on animals?

Is the appearance of small breakouts (purging effect) normal?

At what age can you start using Séfia products?

Tips for use & Products

I want to create content for Séfia (photos, videos, reviews), how do I do that?

I want to work for Séfia, how do I apply?

I want to become a distributor or partner pharmacy, how do I do that?

I want to promote Séfia and earn commissions, how do I do that?

Partnerships & B2B