I didn't receive my gift (pouch, accessory...)Updated 3 months ago

Was the free pouch or an advertised perk missing from your order? Let's check that!

Our offers (like the end-of-year pouch) are often tied to a minimum purchase amount or the application of a specific code.

What to check:

• Your order summary: is the perk listed there?
• Was the threshold for the offer (e.g., €50) reached?

The solution: If the offer was valid, contact us. We will send you a priority store credit or include the missing gift in your next order with a little bonus to apologize.