Problem with my order
Is your order incomplete? Is an item or promotional gift missing? Find out how to report the problem and get a quick solution.
Why isn't my promo code working?
Nothing is more frustrating than a code that does not work when it comes time to pay. Here are some common reasons why this might happen: If everything seems correct and it still does not work, please contact us before confirming your order!
I didn't receive my gift (pouch, accessory...)
Was the free bag or advertised benefit missing? Let's check it out! Our offers (such as the end-of-year bag) are often linked to a minimum purchase amount or the use of a specific code.
What should I do if an item is missing from my order?
We apologize for this oversight during preparation! If an item is missing from your package, we will correct this immediately. We will check our stock and, in the event of a preparation error, we will resend the item to you.
My order arrived damaged / broken product
Unfortunately, this can happen during transit. We are very sorry! Here is how we will resolve this problem as quickly as possible.How to report:1. Contact us immediately: via chat or by email ([email protected])2. Provide your order number3. Describe