Séfia

We apologize for this oversight during preparation! If an item is missing from your package, we will correct this immediately. We will check our stock and, in the event of a preparation error, we will resend the item to you.

What should I do if an item is missing from my order?

Problem with my order

Where is my order?

How can I cancel my order?

Do you ship to French overseas territories (DROM-TOM)?

What are the shipping times?

Where do you ship your products from?

Is shipping free?

Do you ship internationally?

Can you ship to a pick-up point or Amazon Locker?

Can we find your products in pharmacies?

I am in Martinique / Guadeloupe / Reunion Island - how does shipping work?

Tracking and delivery

Why isn't my promo code working?

I didn't receive my gift (pouch, accessory...)

My order arrived damaged / broken product

Can I return a product if I'm not satisfied?

How does the 60-day guarantee on Séfia Cottons work?

How do I make a return? What is the procedure?

Returns & Refunds

Why choose turmeric as the main ingredient?

Are your products truly natural?

Are your products tested on animals?

Is the appearance of small breakouts (purging effect) normal?

At what age can you start using Séfia products?

Tips for use & Products

I want to create content for Séfia (photos, videos, reviews), how do I do that?

I want to work for Séfia, how do I apply?

I want to become a distributor or partner pharmacy, how do I do that?

I want to promote Séfia and earn commissions, how do I do that?

Partnerships & B2B

What should I do if an item is missing from my order?Updated 3 months ago