Tracking and delivery
Track your parcel in real time and view our delivery times (DROM-TOM, France, International).
Where is my order?
Track your Sefia package with just one click! To find out exactly where your order is, use our real-time tracking tool via the “Track my order” button.
How can I cancel my order?
You will have the option to cancel your order in the confirmation email. You can also contact our customer service team via the contact form. Please include your order number and the reason for cancellation in your message.
Do you deliver to French overseas territories (DROM-TOM)?
Yes, of course! We deliver to all overseas departments and territories without exception. This includes: Réunion, Guadeloupe, Martinique, French Guiana, Mayotte, Saint Pierre and Miquelon, Saint Barthélemy, Saint Martin, etc.
What are the delivery times?
We deliver to France, Europe, French overseas territories, and internationally, with fast options so you can receive your order with peace of mind. Free shipping on orders over €59. Metropolitan France. French overseas territories. International.
Where do you dispatch your products from?
We ship all our products from France. Your order is carefully prepared in our French warehouses and delivered directly to your door by our trusted logistics partners.
Is delivery free?
Yes! Free delivery on orders over £59. For orders under £59, delivery costs start at £3.90.
Do you deliver internationally?
Séfia delivers internationally: European Union, Switzerland, Norway, Iceland, United Kingdom and other countries on request!
Can you deliver to a collection point or Amazon Locker?
Currently, Séfia delivers directly to your home address. Our products (cotton pads, serums, etc.) deserve special care. Direct delivery allows us to guarantee that your order arrives in perfect condition.
Can your products be found in pharmacies?
Yes, absolutely! SEFIA is available in over 250 pharmacies overseas (Réunion, Martinique, Guadeloupe, French Guiana, New Caledonia, Mayotte, French Polynesia). Our products will soon be available in mainland France as well.
I am in Martinique / Guadeloupe / Reunion Island - how does delivery work?
We deliver to all overseas departments and territories: Reunion Island, Martinique, Guadeloupe, French Guiana, Mayotte, Saint-Pierre and Miquelon, New Caledonia, French Polynesia, and more.